Residential care, the family way

The following are questions we often get asked about Ahmon Group facilities and senior care in general.

Q: How can I get my mom/dad into one of the Ahmon Group's facilities?

A: Vancouver Island Health Authority manages admission to funded suites with a “Priority Access System”.

Private-pay suites are handled by each individual facility based on availability of suites.

Q: Do the residents have to share rooms?

A: The majority of our rooms are single occupancy.

Q: How long is the waitlist for accommodation at Ahmon Group facilities?

A: Admission is based on priority need of the individual and not on first-come-first served basis. Vancouver Island Health Authority has a master waitlist; therefore, the length of our list is unknown.

Q: If my parent comes in on a private-pay basis, can we later switch to a funded bed? 

A: Transfer to a funded bed is possible by placing a person’s name on a transfer list that is managed by VIHA. Ahmon Group does not handle the waitlist for admission to funded beds.

Q: How long will it take to qualify for a funded bed?

A: This is variable and there is no specific time scale.

Q: Do residents have their own apartments?

A: Bedrooms are private with an ensuite bathroom, but lounges, dining areas and recreation areas are communal spaces that allow for greater social interaction. Bathing facilities are also in a centralized area.

Q: Will someone do my parent’s laundry?

A: Our own staff do all laundry on-site daily. There is a small washer and dryer on the main floor for residents or family members who wish to do their own personal laundry. Sheets are changed weekly or more often as need determines. Dry cleaning is not available on site.

Q: Do you have nurses on duty?

A: All Ahmon Group facilities have professionally qualified nursing staff (RN’s, RPN’s and LPN’s) and certified care aides on duty 24 hours a day, 7 days a week.

Q: How often are the rooms cleaned?

A: Light cleaning is done daily and total cleaning is performed weekly.

Q: Can we hang pictures on the walls?

A: Hanging rails are installed in every bedroom and picture hooks are available for loan.

Q: Can we bring in our own furniture or bed? 

A: Residents are encouraged to bring any furniture to make their own room comfortable and feel at home as long as it does not cause a safety issue. Furniture supplied by the various Ahmon Group facilities will not be removed due to storage restrictions.

Q: Is there a weekly church service?

A: A variety of spiritual services are held every week.

Q: How much does it cost?

A: Residents per diem or daily rate for a funded placement is set by VIHA calculated on the previous year’s income. Private-pay rates are available upon request.

Q: Are there any other charges?

A: Subscription services such as newspapers, TV, telephone etc. are not included. There are also charges for extra activities such as outings, and services such as hairdressing, dentistry and footcare.

CARE QUESTIONS

Q: My parent will not remember to eat; will someone remind him when it is mealtime?

A: Mealtimes are at set times everyday. Care staff are trained to remind residents who need reminding.

Q: Will someone help my parent get to the dining room?

A: Staff give residents any assistance required.

Q: How often will they be helped with a bath?

A: Bathing is scheduled at least once a week and staff-assisted. More bathing is offered if required.

Q: My parent forgets to take her pills; will someone remind her?

A: The nurse on duty will ensure that prescribed medication is taken and recorded on the health record. 

Q: My parent cannot dress herself; does the staff help?

A: Staff assist with dressings where necessary and encourage those who can still do things for themselves as necessary to promote independence.

Q: My parent will get lost; will someone help?

A: All Ahmon Group facilities are designed for people to find directions easily. Staff assist any resident who appears lost. Elevators have double buttons to assist in keeping people safe. Please do not help residents you don’t know with leaving the building.

Q: Can we have lunch with the resident?

A: Visitor meals are available for a nominal charge and must be booked at least two hours in advance with the receptionist.

Q: Can we take residents out, or away for the weekend?

A: There are no restrictions on visiting hours. Residents may leave the facility with family or friends for any period of time (up to 30 days in one calendar year) but must take responsibility for prescribed medications. There is no reimbursement for rent during the period of absence.

Q: My parent is diabetic and has a special diet; will someone look after that?

A: A qualified dietitian assesses all dietary needs for residents and the kitchen will provide any special diets as required.

Q: My parent does not like pork. Will you provide him with a substitute?

A: There will be an alternate meal available. Special diets are included like vegetarian.

ACTIVITY QUESTIONS

Q: Are there any activities?

A: A program of activities and events is published each month.

"A quote or a testimonial goes here. It should be around this long. It can be longer, however, you don't want it to go on and on."

Keith Thirgood, Markham

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